Business Process Outsourcing Information System

"Gartner Dataquest says, "European Business Process Outsourcing will reach 43.1 EURO billion in 2002 & 72 EURO billion by 2005".

 

The reason why companies implement business processes outsourcing is not only to cut down on costs but also to focus on their core business. In situations where the service done by the external partner consists of many minor tasks, it is essential to control information flow between the two parties. "FENIX", as a B2B system, supports co-operation with partners that do the outsourcing. Outsourced tasks are directed to internal executive units and co-executive companies. Thanks to complex communications channels, the system enables staff working away from the company to use their mobiles or "Java" terminals.

The accuracy of every task is automatically controlled by the system. If the system detects any inaccuracy - e.g. a delay in task realization, - the system hands the messages over to the appropriate unit(s), responsible for process control. Indicators of effectiveness declared by the user, enable the quality of the work being done within the framework of processes served by Fenix to be controlled. Thanks to precise monitoring, there is the possibility of detecting and eliminating any bottlenecks in the processes. The company gets a powerful tool with which control, compare and challenge their partners.

System FENIX
Product Structure	Functionality

Product Structure

• System console distribution of tasks
• Connectors to core business systems
• Data repository
• Consoles of orders administration
• Workflow server
• Gateways: IVR, SMS, WWW, FAX